How many times have you had to deal with an angry person? It's easy to get flustered or upset when you're confronted. If you don't know how to respond, you can easily make the situation worse.
Effective de-escalation techniques may feel abnormal. We are intuitively driven into “fight or flight” mode when tested. However, in order to de-escalate, we can do neither.
This new session will help you to identify the seven phases of escalating behavior and how to use preventative strategies to prevent acceleration.
- Log-in to the appropriate EIS Campus Portal
- On the left side menu -- scroll down and select “Training & Development”
- Select "Training Enrollment"
- Select “Search by Course Number”
- Type in the Course Number of the class you are interested in (AP16DT)
- Click on "View Available Sessions"
- Click on the session number you are interested in
- Click on "Continue"
- Click on "Submit"
- Click on "OK"