Service Excellence: Communication Workout

Faculty & Staff: Emerging Leaders

This 2 hour session will focus on identifying key components of effective communication that impact the service culture. 

Activities and discussions will revolve around the Service Excellence Equation with a primary focus on Greeting and Listening. 

Key components of communication, including both verbal (words) and non-verbal (body language and vocal tone) will be discussed.  


To register:

  1. Log-in to the appropriate EIS Campus Portal
  2. On the left side menu -- scroll down and select “Training & Development”
  3. Select "Training Enrollment"
  4. Select “Search by Course Number”
  5. Type in the Course Number of the class you are interested in
  6. Click on "View Available Sessions"
  7. Click on the session number you are interested in
  8. Click on "Continue"
  9. Click on "Submit"
  10. Click on "OK"

Willis 443

Wednesday, February 22, 2017 - 10:00am - 12:00pm

How much:

Talent Management

Amanda Fisher